FREQUENTLY
ASKED
QUESTIONS
Yes! We LOVE collaborating with you. Send us an email with what you have in mind and let's make it happen. We reserve the right to refuse work that is offensive or goes against the Rank & Sugar brand of peace & love. Hope you understand.
We do our very best to make sure you're happy with your Rank & Sugar. We pour lots of love and hard work into your one-of-a-kind piece. These garments have been through the war (literally) and we view their war wounds as part of their charm. If you are at all concerned about the shape of a garment, please reach out BEFORE placing your order. We can send you more photos and go over any concerns you may have. We can also send you the actual piece at your expense for you to inspect before we customize it. The goal is to make a Rank & Sugar garment that you will treasure and be proud of. All orders are FINAL SALE.
We want you to have your Rank & Sugar ASAP! All of our work is handmade and made-to-order unless stated otherwise. Lead times are approximately 3-6 weeks depending on the item. We ship USPS priority mail. Ready-to-ship pieces will go out immediately. Please note that shipping times may vary during peak seasons.
Hit us up! You never know.
We update our Instagram daily, so it could be that it hasn't made our website yet or it was a custom order. Either way, reach out to us and we can make it happen.
That's awesome & incredibly meaningful. Think long & hard before deciding to alter it. If you still want to personalize it after sleeping on it, give us a shout. We'd love to collaborate.
Our pieces are made from hard-working garments that have seen battles. They should withstand whatever you subject them to. However, they have been hand-embroidered, so please be cautious when wearing jewelry that could snag threads. Wash in a cold, gentle cycle and hang to dry. Don't forget to remove pockets, collars, and pins where applicable.
Absolutely! We love a good Pop-Up. Let us know if there's one you think would be a good fit. We'll hit the road and come see you. Follow us on Instagram for updates on our upcoming events.